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WORKPLACE LAWYERS & IR SPECIALISTS, MELBOURNE
Workplace Consultants for Retail Brands and Property Groups
Retail moves quickly. Promotions, peak periods and seasonal swings add pressure across store networks and head office. To keep pace, workforce processes, rostering standards and handover practices need to be clear and consistent. We help retailers put practical policies in place, set rosters that work in practice and train managers to handle issues early. We provide plain language templates, roster guidelines and short guides so teams know what to do at peak and close. If a matter needs formal advice, our industrial relations and employment law specialists can step in.
We work with national chains, specialty retailers and property groups. We support multi site store networks and head office teams to roll out consistent practices. The aim is simple: steady service levels, fewer escalations and changes your teams can apply next shift. That includes cleaner handovers, faster issue resolution and fewer overtime spikes.
What We Do
Practical workplace consulting for retail
- Policy and procedure reviews for stores and support teams. We assess current documents, close gaps and provide plain language templates and quick reference guides.
- Supervisor training. Short sessions on performance conversations, investigations and record keeping, with checklists and local examples.
- Roster design and workflow fixes. We map steps, reduce overtime spikes and set clear response times across stores and DCs.
- Culture checks and simple playbooks. Floor interviews and a short playbook for shift leads to keep expectations consistent.
Specialist support when needed
- EBAs and Award interpretation for retail. Retail specific advice, sample clauses and briefing notes for managers.
- Wage and entitlement checks. A light touch audit followed by a step by step remediation plan with timelines and owners.
- Privacy and biometric data guidance. Practical guidance for time and attendance systems, with clear staff notices and a short FAQ.
- Policy drafting or renewal. Short, plain templates and store friendly guides for rollout.
Recent Work
- Retail workforce reset. Updated rosters and roles for a national chain, stabilising coverage and reducing overtime bursts.
- Modern Award check. Confirmed the correct industrial instrument for support functions and issued a manager guide.
- Biometric sign in guidance. Clarified privacy obligations and produced staff notices and a short FAQ for stores and DCs.
- Policy and contract refresh. Brought manuals and contracts up to date under the Fair Work Act 2009 and provided a change rollout plan.
- Wage and entitlement review. Ran checks and delivered a remediation plan with timelines and owner actions.
- Culture and engagement check. Short survey and floor interviews, followed by three practical actions for store leaders.
Contact Us
Talk to our retail lawyers about your company structure, awards and workplace relations issues.
Why Choose Our Services
We focus on retail operations across stores and head office and bring legal support in only when needed. Typical deliverables include tailored policies and procedures, complaints handling guidance, roster guidance for peak periods, and short training for managers on performance and difficult conversations.
We also run wage and entitlement reviews aligned to Awards, including public holidays, weekends and late trading. Each engagement includes a clear action plan so store and head office teams know owners and timeframes. If a matter moves toward enterprise bargaining, a dispute or a formal investigation, our employment and industrial relations lawyers provide advice and, when required, representation.
Firm Checker Speak with a Retail Workplace Consultant
Request a 20 minute consult. We will map your roster, policy and wage priorities, set quick wins and next steps with timeframes. Prefer onsite at your offices? We can meet with managers and shift leads. Legal support is available if required.